Privacy policy

Last updated 8 November 2026

Felba Brand is a service of FelbaTech Solutions Limited, Kenya ("we"). It makes posts and reels for businesses and, if the business chooses, posts them to its own social media accounts. This policy explains what we collect, why, and your choices. We follow Kenya's Data Protection Act, 2019.

What we collect

When you order: your WhatsApp number, your WhatsApp profile name if you order on WhatsApp, your business name, what your business sells, your plan and the networks you choose.

When you pay: the M-PESA confirmation code or message you send us, so a person can confirm the payment. We never see your M-PESA PIN.

For your posts: the logo and photos you send us.

When you connect an account: the access the network gives us to post for you, and the account's name. You log in on the network's own page, so we never see your passwords. We ask only for permission to publish, never to run ads or read your messages.

Why we use it

Only to provide Felba Brand: to set up your plan, confirm your payment, make your posts and reels, show them to you, post them to the accounts you connected, and contact you about your order. We do not sell your information or use it for advertising.

Who else sees it

Facebook and Instagram (Meta), TikTok and YouTube (Google) receive the posts we publish for you, through the accounts you connected. Safaricom processes your M-PESA payment. WhatsApp (Meta) carries our messages with you. We share nothing else, unless the law requires it.

How we keep it

Your information is kept on our own servers. Access to your accounts is stored encrypted, and kept apart from everything else. Only our team can reach it.

An order that is never paid for is deleted after 30 days. Enquiries on WhatsApp are deleted 180 days after the last activity. Your logo and photos are deleted after your plan ends. Payment records are kept as long as Kenyan tax law requires.

Your choices

You can remove any connected account at any time on your connect page, and we stop posting there. You can also remove our access in the network's own settings.

You can ask us to see, correct or delete your information, or stop using it. Message us on WhatsApp +254 112 532 833 (Mon–Sat, 8am–6pm) and we will act within 30 days. Reply STOP on WhatsApp and we will not message you again.

Contact

FelbaTech Solutions Limited, Kenya. WhatsApp +254 112 532 833 (Mon–Sat, 8am–6pm).